Creating Campaigns

Campaigns are one-offs sends to a segment of (or your entire) subscriber base. As opposed to automations which are multi-event and are triggered by an action (ex: someone abandoning their cart), campaigns are a the way to let your subscribers know about something all at once. That something can be new products, sales/promotions, a deal-of-the-day, etc.

If you know you want this campaign to go to a specific segment of your audience, before advancing be sure to create that segment.

Let’s walk through creating sending a campaign for a fictional bike company called Bike Attack that’s running a back to school sale.

  • Click “Campaigns”or “Create Campaign” from any of the three buttons on the main menu
Creating campaigns postscript sms text marketing shopify
  • Once on the Campaigns page, click “Create Campaign”
creating campaign title postscript text message
  • Now name your campaign. We recommend using a simple name that will allow you to remember and track campaigns moving forward.
naming campaign title postscript
  • Next, select your campaign segment. If you still need to create the segment, go here for instructions. In this case, we’ll send the campaign to All Customers. Once selected, the member number next to the dropdown will tell you how many customers would receive the message.
campaign segment selection postscript campaign sms
  • Safe Send – yes or no? Our Safe Send feature prevents campaign messages from sending to any customers who have already received a text from you in the last 16 hours. You can enable Safe Sends from the campaign creation screen:
safe send segment sms text message shopify postscript campaign

Now it’s time to create the actual message. As you do, the phone on the right will display a live preview of the message. There are 5 different types of content you can use in a message:

  • Text – The core of the message, what are you communicating to your customers?
  • Tags – These are dynamic fields. If you want to include things that will differ by recipient like first or last name, you can select and insert tags from the “Insert Tag” dropdown.
  • URLs – Where do you want drive the customers? You simply drop the URL/destination/landing page into the end of the message, and it will populate in the preview and be delivered as the 2nd piece of the message to users.
  • Emojis – No context needed.
  • Media (GIFs/Images) – Click the “Add Media” button to upload images or GIFs, which will show in the preview screen on the right. (Looking for GIFs? We recommend the website Giphy. Just remember that they must be under 5MB to send in a text!)
campaign creation creative sms

Here’s a short tutorial of us creating the message for Bike Attack. We used text, a first name tag, a GIF, and URL.

campaign creator gif postscript sms text message

Now let’s add a few emojis for good measure:

add emojis postscript ecommerce text message campaign
  • Below the text box, there’s a checkbox for adding “Reply STOP to unsubscribe.” Checking this box will automatically add that language to the end of the text. No matter whether or not this box is checked, any user who replies “STOP” will be unsubscribed from future marketing.
reply stop to unsubscribe postscript campaign
  • This preview screen will recap all the settings for this campaign. It will also tell you how many Credits it will take to send this campaign. You can then “Send Me A Test” to text yourself the message for final proofing, which we recommend.
preview screen campaign creator text message ecommerce
  • To do so, click “Send Me A Test” and input your personal information (and actual phone number) so the Tag populates properly.
send test text message campaign postscript
  • Once you’ve done a test send and many any necessary tweaks, you have two options. First, you can schedule the campaign to send later, which you do by clicking “Schedule Campaign”
schedule ecommerce sms campaign
  • This will lead to a pop up form for you to select the date and time you want the campaign to send. Once selected, click “Save Schedule”
save schedule sms ecommerce campaign
  • Then select, “Save Schedule Campaign” back on the main preview screen. This will queue up your campaign to be sent at the preselected time.
save campaign vs send campaign postscript
  • Your other option instead of scheduling the campaign is to send it immediately, which you do by selecting “Send Campaign Now.”
send campaign vs save campaign postscript sms

And that’s it! Have any questions? Reach out to us anytime at support@postscript.io