Postscript <> Gorgias Integration

What is Gorgias?

Gorgias is a customer support helpdesk specially designed for Shopify stores

How does the integration work?

Enabling the integration allows Postscript to create SMS helpdesk tickets inside Gorgias.

When support agents respond to the ticket in the Gorgias interface, the responses will be sent out via the same SMS number. 

When the ticket is closed in Gorgias, the ticket history is removed from Postscript. Any future responses from the customer will create a new ticket in Gorgias.

What does "Auto-Create Tickets" Mean?

This option creates a new Gorgias ticket for every customer that replies to your Postscript number. Disabling this option allows you to manually choose which responses get created as Gorgias tickets via the Postscript Responses interface.

Can I initiate SMS helpdesk tickets from Gorgias?

Unfortunately customers must first text your Postscript number to start an SMS Gorgias ticket.

Where can I find my Gorgias API credentials?

You can find your API credentials in the Gorgias dashboard at the following link:

https://[COMPANY_NAME].gorgias.io/app/settings/api