Connect to Gorgias. Respond to all Postscript SMS replies in a single customer service platform.
I use both Postscript and Gorgias for Freedom Rave Wear's SMS and Helpdesk efforts. This integration is clutch and makes my life and my team's life easier. Simple as that. 😁 #sms #freedom
Michael Hodgen, Co-Founder at Freedom Rave Wear
How does the Postscript and Gorgias helpdesk integration work?
Seamlessly create Gorgias helpdesk tickets when a customer responds to an SMS message sent from Postscript. When support agents respond to the ticket in the Gorgias interface, the responses will be sent out via the same SMS number.
- Brands text their customers from inside Postscript
- Customers reply, automatically creating tickets in Gorgias
- Brands manage those conversations from inside Gorgias
- Messages go back and forth within the same SMS thread