Connect to Zendesk. Respond to all Postscript SMS replies in a single customer service platform.
Automatically create Zendesk tickets when a SMS subscriber responds to an SMS sent with Postscript. Replies from Zendesk will be sent via SMS.
How does the Postscript and Zendesk helpdesk integration work?
- Shopify stores send a text message to customers via Postscript.
- When a customer replies, a Zendesk ticket is automatically created.
- Shopify stores can manage replies in Zendesk.
- Messages are exchanged within the same SMS thread.
- Postscript integration is compatible with the Zendesk from Shopify app - allowing customer service agents to view a customer's Shopify purchase history in a sidebar next to a ticket.